Graphic Designers: How to Say No to Clients

The word no made from jigsaw puzzle pieces
Photo by Horia Varlan

Do you ever feel like you’re drowning in work that you don’t actually want to do? Are you saying yes to every request that comes your way just because you want to be liked? Well, fear not, my friend, because I’m here to tell you that you can say no! And it’s actually pretty liberating.

You want to be liked. By your clients, your boss, and your colleagues. So you take on work that you don’t want to do. You extend deadlines to the point where you’re stressed and can’t think about much else. You can say no.  It’s time to start saying “no” on your terms.

It’s completely understandable that we’ve all struggled to say no at times. Maybe you’re worried about offending someone or losing a client. Perhaps you’re afraid of missing out on future opportunities. There’s often it’s that split second when you’re about to say no, but then you second-guess yourself and end up saying yes.

But it’s important to recognize that saying no doesn’t make you a bad person or a bad employee. In fact, it can make you a better one. By valuing your own time and opinions, you’ll be able to produce higher-quality work and maintain healthier relationships with your clients and colleagues.

When to Start and How to Begin

You don’t have to wait any longer. You can start today, or right now if you want. If there’s a problem with a client or a boss that’s been bothering you, you can bring it up and set the record straight. Make sure they understand your worth and what you’re willing to do.

When should you start saying no, you ask? Right now, my friend! Don’t wait for the perfect moment or the perfect project. Just start by writing an email to a client or your boss expressing a concern you’ve been having and specifying your limits and expectations around your time, and energy. Identify your needs and priorities first for yourself, then communicate them clearly to others. You’ll be surprised how empowering it can feel.

But how do you actually start saying no? Well, it doesn’t have to be a big, dramatic thing. Start small. Say no to staying 15 minutes late or running an errand. You can even say no to a production deadline that you know is unrealistic. And if you have a professional opinion about something, don’t be afraid to speak up and say “no, I really think the color should be red, and here’s why.”

When to say no

Now, when should you say no? Simple. If something is unfair, unreasonable, or just plain stupid, say no. And if you have a good reason for saying no, express your professional opinion and give them a chance to speak.

Remember, this is a negotiation. You might be surprised at how often people will actually back down or offer a compromise that works for you. You can also compromise if you hear something that suits you. If you went to a yard sale or bought a car, you wouldn’t have a problem trying some negotiation. Why not do it with your business and life?

Why say no?

You are an independent creative professional and should value your time and opinions. You don’t have to sacrifice your career, business, or family for someone else’s benefit. Companies and clients can always find someone else if they don’t think you’re the right fit. So why not think of yourself a little bit more? When you start valuing your time, others will respect you more and will understand that your time is valuable.

As a creative professional, it’s important to remember that we’re not beholden to any particular company or client. Back in the day, workers might have been stuck in one place for their entire careers, and luckily that’s not the case anymore. We have more freedom to choose who we work with and on what projects.

It’s easy to fall into the trap of thinking we have to take whatever work comes our way, even if it’s not something we’re excited about or if the client is difficult to work with. But the reality is, if a client or company doesn’t see the value in what we bring to the table, they’ll move on without a second thought. And in the current job market, companies are laying people off left and right, so it’s essential to value our own time and opinions.

When we start saying “no” to work that doesn’t align with our goals or values, we gain respect from others and from ourselves. It’s not always easy, but it’s necessary to protect our time and energy. And when we do say “no,” we open up space for more fulfilling work and opportunities to come our way. So don’t be afraid to think of yourself first and set limits around your time and expertise.

Brian E. Young is a graphic designer and artist in Baltimore, MD.

How to Tackle Your Creative Anxiety

I wrote a guest blog post and illustration for The Artistic Engineer. Anxiety and stress are our natural responses, we just need to learn to listen to them and channel them into our creativity. Science tells us this. There have been links between stress relief and creativity.

Some of you probably think you’re not creative, and at the same time you create your life every day. How do you manage your anxiety when creating?

5 Steps to Tackle Your Creative Anxiety

 

Brian E. Young is a graphic designer and artist in Baltimore, MD.

How to Be a Happy Artist: 3 Roles of Constructive Self-Criticism

There are ways to treat ourselves as a friend. We are often our biggest critics. How do we make our self-criticisms more constructive? We know that art can help with anxiety, stress and possibly even depressionTreat yourself positively  remembering that you are part of your support system. Treat yourself as a person and friend you like and admire. You are your own best mentor.

People who focus on what others think rather than their own concept self-value tend to be more stressed and angry with relationship conflicts and eating disorders, according to a study published in Journal of Social Issues which tested the impact of relying on external sources for self esteem. This may mean that for artists, focusing on internal ideals of morals and self standards will yield better results. In the study, there was a link between internal self-esteem and academic performance. Knowing that our creative voice has it’s own unique meaning is a powerful thought.

The University of Waterloo found that self compassion toward ones flaws achieved a more positive self image. Those who accept imperfections were found to deal more easily with negative events, setbacks and life in general.  In your tone and words with yourself, even if you are frustrated attempt to be positive and practice gratitude. There are three main roles we can take when guiding ourselves: teacher, coach, and lawmaker:

1. Be Your Own Teacher and Student

You are your best teacher. A teacher identifies a problem, explains why it is a problem, and then helps discover choices so that the student can decide which is best for them. You’ve heard the proverb “Teach a man to fish and you’ve helped him feed for life.” As your own teacher, you are focused on helping yourself learn rather than just doing what’s easy in the moment. A teacher also gives clear instructions. Rather than saying “Solve this math problem”, a teacher will explain to you how to add and subtract. This is the same method we can adapt as an artist.

“The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.” William Arthur Ward
A teacher builds trust in a student’s ability to learn understands the frustration of the learning process. In his TED Talk “Trust, morality – and oxytocin?”, Paul Zak talks about how trust is an important chemical process for individual happiness.

Your script: Ask “Why?”

“What is the specific problem I want to handle and why?” followed by “What are the steps involved in coming up with a solution?” Be specific with yourself as possible. We might want to be a great artist and make amazing work, and at the same time that’s very vague to tell ourselves to be great and amazing. What is great and what is amazing? How do you create work that you like? If you had a teacher to tell you what that means, how would they guide you? As your own teacher, look into what you can practice in drawing, review and grade your work, and then assign yourself new “homework” to improve your art.

2. Be Your Own Coach and Player

You are your own best coach. A great coach accepts a player’s strengths and abilities. What are you currently able to do? Achieving a win in today’s game means using each player’s strengths as they are now. Asking yourself to draw in ways you’ve never drawn before isn’t likely to be a very fun or successful venture. A new artist starts by learning to hold a pencil, observe how lines appear on the paper, see and draw simple objects. Building on this understanding, we slowly get better. Coach the player you already are rather than who you wish or imagine you’ll become.

“The person being coached is not lacking, they simply need someone to tap on their microphone and turn up the volume so they can hear their own sound.” Suzette Hinton

Being a coach also means that you’ll have to put your players in the game. Players struggle and encouter new situations. On the field in any team sport, both teams will have a unique set of strategies and players that create a new dynamic every game. No matter how much practice there is, you just have to go into the game and play your hardest. This is what makes sports exciting and less predictable. When you create your art, you’ll have your own unique challenges and struggle in completing them.

A coach puts a player on the field and let’s the game happen. So every day, find a way to put yourself in the game. Find ways to finish your art, your assignments, and share them with the world. Share unfinished pieces, share rough sketches, share random ideas. Coaches and players don’t wait until they are finished to show their score. They let people see their progress as they get wins and loses, play after play, and season after season.

A study conducted by Ryan Howell, assistant professor of psychology at San Francisco State University and SF State graduate Graham Hill shows that if we spend our money on life experiences rather than objects, we tend to be happier because we aren’t bored of happy memories. Focusing on your role as a player means focusing on the immediate experience that you’ve “bought into” as an artist. You bought supplies, materials, and now it’s time to experience

Your script: Use “I want…” statements.

Where am I and where do I want to be? How can I get there?” Rather than torture yourself with what results you wanted, you’ll want to be your own supporter. When you start telling yourself something like “This painting is terrible! The colors are all wrong”, you might reply to yourself with “Actually, I want to be able to paint better, here’s what isn’t working: the green is muddy and brown compared to my reference. What I want is a brighter green, which I can achieve by adding more yellow.” The coach role is focused on supporting our wants, then supporting us with realistic steps to take to move in that direction.

3. Be Your Own Lawmaker and Enforcer

You are your own best rule maker. Your limits aren’t value judgments. They’re not good or bad. They’re what you do for your own safety and protection. You make rules that limit negative consequences. Think about crossing the street. Do you look both ways because it’s “bad” not to? Or do we look both ways because we don’t want to be hit by a car?

Being our own rule maker means that we understand our own problems and how to deal with them. We don’t justify breaking rules when we already know the consequence is something we don’t want. When you justify your procrastination, it’s denying the negative impact we already know it’s had. Rather than worrying, threatening, or nagging ourselves we can just accept it is our responsibility to hold ourself accountable.

“It is wrong and immoral to seek to escape the consequences of one’s acts.” Mahatma Gandhi

Changing just one small habit can set the tone for our exploration into having more creative ideas. A study shows that on average it may take 66 days for a complex habit to form, though a simple habit can form in as few as 20 days. The study also showed that immediate gratification and visible benefits is easier to make a new habit the easier the habit is to form.

Accountability is the opposite of perfectionism. This means that yes sometimes we will procrastinate, you’ll slip sometimes, and you’ll break your rules. When you break your rule, what is the consequence? Coming up with effective consequences can be tricky. You might decide if you procrastinate, you’ll have to delay watching your favorite television show the next night so you can make up for the time on your art. This reaction has to be reasonable as well, you probably would be foolish if you thought you’d give up television forever to force yourself never to procrastinate again. Being accountable also means beings flexible at times. You will have to take up the lawmaker role again and again, revising the “rules” that didn’t work and the reactions that didn’t help you feel happier and empowered.

“Laws and principles are not for the times when there is no temptation: they are for such moments as this, when body and soul rise in mutiny against their rigour … If at my convenience I might break them, what would be their worth?” Charlotte Brontë

Once you’ve made a rule, you’re no longer the law maker. Your role is now the enforcer. Rather than be accountable strictly for results, be accountable to yourself for your decisions. This is often where we fall short. Even during the creative process, stopping to evaluate early on in our composition has huge benefits. Often enough I’ve reached the end of a painting only to realize I’ve worked very hard on a weak composition. It would have been better if I started over before putting in that much time.

Research suggests that we often continue working on projects that aren’t working. The studies suggest that when we set up criteria in advance, we are more likely to evaluate whether our original goals were viable and change course as needed. In my painting, I create a rule that I start with a rough thumbnail and five minute quick composition study. I might also commit to a rule of reevaluating my painting every half or hour of work to make sure I’m heading in the right direction. I evaluate every step and making any adjustments earlier in the process makes a huge difference. At this point, I have rules and just have to enforce them.

Your script: Use “If/then” statements.

“If I don’t work on my painting tonight while I’m free, then I won’t have time to work on it over the next week since I’m so busy. Therefore, I’ll work on it right now and take a raincheck on this last minute party invite.” Note that the “If/then” set by this limit is just a natural cause and effect, not a punishment. “If I stay up late tonight finishing this drawing, then I’ll be too tired tomorrow for my meeting. Therefore, I’ll go to bed at 11pm”. Setting positive limits for yourself and others is healthy and realistic. With each statement, you’ll find new ways to say “I can turn this situation into a positive moment.”

 

Being part of your own support system is essential for our overall happiness. Having a greater network is still a helpful tool, though the more we diversify our approaches to success and happiness, the more likely we are to achieve that kind of well being. In approaching ourselves and others, we can be a teacher, coach, and lawmaker. Most of all, we can be a happy artist. What scripts do you use to motivate your creative work?

Brian E. Young is a graphic designer and artist in Baltimore, MD.

How Gratitude Maintains Connection: Artists and Designers Networking Guide Part 4

Artists and Designers Networking Guide: Part 4 embraces the power of gratitude. Networking means connecting with other people. Everyone wants to be around grateful people. Jump to the other posts about networking:

Gratitude is the key for easily maintaining connections in all of your relationships. I was originally going to write this part of the guide focusing on “connection maintanence”. Not only does the idea of maintaining relationships like a car sound cold and fake, it’s not accurate. We don’t just fix and replace our relationships just so they’ll keep working for us. We help others because we care and want to contribute to others happiness.

Whether it’s with friends, family, coworkers, former coworkers, client or other professional contacts, the one easy way to connect, reconnect or reach out is to give thanks. Who doesn’t appreciate a simple thank you note? Even if it’s for something that was a long time ago.

In the first part, I talked about how our network is our friends and family. Introducing those connections to our art and design work is a key idea in networking. As artists we strive for creativity, authenticity, and a sense of sense. Understanding our role as a kind of friend to those at work and in more professonal contexts is key to become an amazing networker. In part two, the focus was learning how to talk to others no matter where we go. In part three, there were ten tips to following up with your existing or new friends. How does gratitude factor in at the point of maintaining a connection?

Networking has a sleezy reputation that’s based in the realm of “I need something”. Sending a simple thank you note when you need nothing is not only the way to make your relationships more human, it’s also just a nice thing to do. Attach a thank you note to an invoice, and add sentence expressing thanks to more emails. When you express that you’re thinking about the other person’s point of view, they’re more likely to help you. When you don’t know what to say, there is always something to say thank you for.

Gratitude creates win-win situations

An article in Fortune titled “Why gratitude is good for business, year round” tells the story of how a limousine business held a lunch for the secretaries and coordinators who contact them for services. Usually they are the ones who get to watch their bosses and collegues attend events. A simple one-time event of gratitude became one of the biggest selling points for the business. Now by using this particular limousine company instead of others, their bosses were able to get the side effect of giving those who assistant them a cool event.

This also is a great reminder of how much more meaning we can give if we thank people who are never thanked. The actions we deem with an entitled notion that what was provided is not extraordinary. Therefore less worthy of thanks. Without their service, what would your life look like? If they all went on strike or vanished in the next rapture, what would you do?If you lived in a country or situation without them or were trapped alone on an island never to have help again, what would that feel like? If they were hit by a bus tomorrow, would you care even a little? When looked at it that way, showing appreciation for the existance of others is one powerful thought that too many people never allow to cross their minds.

Gratitude the opposite of expectation

Why say thanks to people for doing what they “should” be doing anyway? The real truth is that no one is obligated to help you. Inducing fear, obligation, and guilt are network killers. Even if you’re not inducing those qualities on purpose, if you don’t cultivate gratitude it can appear that you’re only connecting to cash in down the line. The goal is to provide emotional support, not just receive.Seperate messages and emails of appreciation from ones you are in need. Do you only send an email to your coworkers when you’re asking for something?

“Learn how to be respectful to your friends, don’t just start arguments with them and don’t tell them the reason, always remember your friends will be there quicker than your family. Learn to remember you got great friends, don’t forget that and they will always care for you no matter what. Always remember to smile and look up at what you got in life.”  Marilyn Monroe

How gratitude helps you feel good

Thinking about others can be a very positive experience. When you realize all that they’ve done to help you, you’ll realize how much support you have. When you’re having a bad day, write thank you notes for all of those who contributed to your success.

In the TED Talk “Remember to Say Thank You”, Laura Trice discusses how asking for praise is a form of vulnerability: ” I’m telling you where I’m insecure. I’m telling you where I need your help. And I’m treating you, my inner circle, like you’re the enemy. Because what can you do with that data? You could neglect me. You could abuse it. Or you could actually meet my need.” Letting others know that you will appreciate them can be scary!

We let them know we do our best to meet their wants as much as it works for. We often don’t show praise for the same reason, it is vulnerable to trust and desire from others. What we cultivate by being appreciative is a world where it is easy to give and receive. When we do need to say no, doing so graciously and with thankful kindness is still a powerful act.

“True forgiveness is when you can say, “Thank you for that experience.” Oprah Winfrey

You might even decide to write notes that you won’t even send or to people who are no longer living. Writing a note to your departed grandmother for teaching you about perserverence provides you with a role model who you would strive to be more like. Psychologists found that those who focus on gratitude felt better about their lives; they also exercised more, became physically healthier and had a healthier general sense of well-being.

Other studies found relationships built on appreciation are more positive and  were more in working through concerns. Instead of showing your middle finger when a car honks, why not say to yourself “Thank you for being patient!” When you go through a crowd and say excuse me, why not add “Thank you for letting me by!”

How to respond to gratitude

When someone says thank you, we are taught to say “You’re weclome.” Other variants are “No problem”, “My pleasure” and “Of course.” In short form, the polite or common answers allow us to move on with our day. On Psychology Today, Adam Grant, PhD wrote about alternatives to “You’re welcome” providing a few reasons to give us a more thoughtful response. We can cultivate further gratitude rather saying that we’re happy to give. He suggests finding your own way to say “I know you’ll do the same for someone else.” That phrase let’s them know that you value appreciation as an idea in general. In the context of networking, friendship, and connection, we can imagine how we are more willing to do more for those who we know will appreciate it.

Thank people publically and privately. Sound grateful to people who aren’t even present and might not hear your words. One of my favorite things to do is when a friend or coworker comes up, I say a few things I like about them. Even if the person I’m speaking to doesn’t know my coworker, it shows that I think about how other people contribute. This tells my friend who is listening a powerful message that I will appreciate them too. They’ll imagine that I probably go around saying nice things about them too. It’s like positive gossip. Instead of social anxiety, this emphasizes social confidence.

Thank you for reading my post! I know you didn’t have to and I appreciate you giving these thoughts a chance.

Brian E. Young is a graphic designer and artist in Baltimore, MD.

Following Up: Artists and Designers Networking Guide Part 3

Artists and Designers Networking Guide: Part 3 in this series tells how important it is to continue being in contact. Too many of us don’t do it. Jump to the other posts about networking:

Why follow up? Whether you’re hoping for a new client, a job interview, or just a friendly connection, following up is a key skill to practice. We all want to be surrounded by positive, trustworthy, and responsible people. When people see your name in their inbox, caller id, or text message notifications what do you hope they will feel?

If we know that opening your message, there will be something useful, kind, or positive of course that will be something I’ll want to read! If when I see you on the street, I know that I’ll be greeted with a smile and generous words, then, of course, I’ll be happy to say hello! You might ask what’s in it for you. What if you say positive affirmations and don’t receive the response you hoped for? I’d rather know that I attempted to be giving. Other people may not want what I have to offer and that is okay! You have a lot to offer for those kindred spirits who want to receive what you have.

“Don’t use words too big for the subject. Don’t say infinitely when you mean very; otherwise you’ll have no word left when you want to talk about something really infinite.”  C.S. Lewis

This is a key skill that we often don’t use to our advantage. When reading articles on job searching, have you noticed the inevitable quote about the job seeker who applied to 200 jobs a day and didn’t receive a single interview or job? One could guess that this person wouldn’t have time to follow up on every job lead. Asking a week or two later about the status of that application makes a difference. Even if you did get an interview and didn’t get the job, have you ever thought to contact them and ask them how their new hire is doing? If the answer is fantastic, they might still be expanding and you could now add yourself to be next on their list. If the answer is not as much, you could be the one they ask for next.

If you paint a picture and a friend says that it’s too big for their wall, you might ask them what they think of the next piece that is smaller. Think outside of the box when following up and staying connected. Remember, “networking” isn’t a thing. It’s just a word that means making some really good friends who happen to have a professional interest in common.

Here are 10 ideas that might make follow-up interactions more possible and comfortable for you and your friends:

1. Be Respectful

Give the benefit of the doubt. Be humble. There’s always the possibility that friends are caught up in other tasks. We all have a long enough list of things we’d love to do that will take us the rest of our lives. We’ll never be able to get everything done. Be mindful of that with others. Even if others wanted to include you or benefit you, they won’t always be able to for reasons you may never know. If you haven’t heard from them, you might be helping them remember. Avoid anything thank can be read as “Why aren’t you answering me!?” Actions that consist of patience, trust, kindness, gentleness, and support will be favorably received.

Try this: Ask about their wants and needs

They know their needs and wants better than you could. No matter how much experience you have or the knowledge you attain, they will know their own lives best. Your scripts are kind when they include questions such as “How does that work for you?” and “What would you want in this situation?”  No matter what the response, show empathy and consideration by using the most supportive and trusting language. One useful response, especially if the answer is unexpected or not what you hoped, is “Thank you for sharing that with me.”

2. Be Thankful

Gratitude is the foundation of relationships. A feeling of reciprocity helps create a sense of trust and connection.

Try this: Send a thank you note

Every time I hang out with a friend, I send them a thank you text the next day. Be specific about what you enjoy. “Thanks for having dinner and telling me about your trip! You’re always so inspirational and have an exciting life!” Life is too short to not notice the good qualities in those around you and to express your appreciation. For bigger events, consider sending a handwritten thank you note.

3. Be Generous

Generosity is giving with no expectation to receive. Many people are not generous because this leaves them vulnerable. To give without receiving can be scary. We don’t want to be taken advantage of. If we look at our lives with gratitude, we will notice that many people who impress us are the ones who do more than they could or have to. If we observe gratitude to the ones around us, we may even notice that no one owes us anything. None of our friends or family have to do anything for us. Even if we help them, they could choose not to help us anyway.

Why be generous then? It is for ourselves. To do something and know we can be charitable. If the person you are trying to connect with is genuinely someone who you appreciate or admire, then show appreciation for that inspiration.

A coworker inspired me to try going to the gym at 6 am. She went every week before work and while I tend to be an evening person, I thought I’d give it a shot. I’d tell friends about how she inspired me even though they didn’t know my coworker. A week or so later, making conversation at work it felt natural to say “Oh, by the way, I thought of you last week! You said you went to Bodypump at 6 am so I tried it. I’m still not a morning person, though because it worked for you I tried something new.”

“You make all kinds of mistakes, but as long as you are generous and true and also fierce, you cannot hurt the world or even seriously distress her.” Winston S. Churchill

Try this: Show appreciation secretly

Think of how your skills can be used to help others or show appreciation. On The Uncanny Creativity Podcast, I’ll often mention helpful tweets and thank them publically. With friends and coworkers, one of the most powerful things you can do is compliment them when they aren’t listening. “Oh wow, you worked with Samantha Roberts? She is an amazing writer! I worked with her on a project where she did her homework and I learned a ton about Baltimore.”

Complimenting others when they may or may not hear tells the person you’re speaking with that you genuinely think about the people you meet. This also is a great way for you to feel like an appreciative person yourself. This also gives you a bit of conversation that you can share in future direct interactions. “Did I ever tell you how great that article is? I told John the other day that it helped me understand.”

4. Invite

As I discussed in the practical tips article of this guide, there are many ways to be involved in your community and the world including visiting art gallery receptions, volunteering, art organization events, and classes. If you’re attending events, then it often makes sense to invite others who might be interested. Make sure to invite them a few weeks ahead of time as they’re more likely to have less scheduled and will appreciate the notice Also be graceful if they decline. If you’ve given yourself a few weeks, you’ll still have time to invite someone else. If all else fails, go on your own as chances are you’ll see another loner who is interested. Great opportunity for at least a brief chat and maybe even a new contact.

Depending on the event, you may just invite one friend or contact or a few. I’d tend to keep my invites small and specific. I want to be able to talk with someone and create an experience together. Inviting a huge group of people and not having time or effort to invest in them can be both draining for you and less personal for them. Everyone loves an invite!

Try this: Follow up after the event

Whether they were able to attend or not, follow up on the conversation and let them know how it went. It’s another opportunity to discuss and have a mindful conversation. You might say “I can see why it wasn’t for you! Though I did hear about this website which you might want to check out.” If they did attend, thanking them as described above, a bit of a recap, and asking their opinion on key points is a good idea. Just be yourself, a friendly human with a soul.

5. Persistence Versus Annoyance

Give a reasonable amount of time before following up on something you haven’t heard about. A general rule of thumb is to connect weekly or even every other week. This keeps you in mind without being overly attached.

Try this: Stay in touch

For contacts, you haven’t heard about in a while or for former coworkers, check-in and ask how they’re doing. If you’re a freelance designer, use all of the tips in this guide to stay connected with clients. For artists, we can still connect with former buyers. If we befriend our clients and buyers, we gain friends. Our friends love to support us. The better you know them, the better you can offer your generous support as well.

6. Give space to decline

If you are getting responses that seem uninterested or if you are getting no responses at all after two or three attempts, give a longer period of a few weeks. Most people will appreciate not being pressured. Disengaging helps others know that you understand their not obligated to respond. If at this point you decide to send another follow-up message, you can say something like “It’s okay if you’re too busy for this right now!”

Most people know how it feels to be rejected and don’t want to put you in a place to feel that way. Let your new and old friends know that it’s not a big deal if they don’t respond. The timing may be off or the task or conversation may not be a good fit. Craft a message that is polite and understanding as possible as you don’t want to burn any bridges. They may still think of you as a good friend when their schedule clears up. A new project may come along. They may have another friend who would be better served.

Try this: Believe them

If they decline or you have any sense of interest, drop it. This might mean talking about something else. It may mean less contact. It may mean discontinuing contact completely. Ask directly about their interests and then proceed as if you believe them.

7. Add Value

Show excitement about their new project. Adding value means that think you know something they might be interested in. With all of the above in mind, if you’re reading through articles and find one they may be interested in, pass it along. “Hey, this reminded me of a conversation we had about classical music!” Passing on an article is a great way to show that you don’t require a response.

8. Prepare for the worst

If you’re looking for a job and you know you would be great at that job, sometimes that company may want someone different from you. They may just feel better about hiring someone with certain experience that you don’t have. If you’re looking for a client, they may want to spend that money on a different product. If you’re looking for a friend, they may just want a different kind of friend or just don’t want to deal with the basic stages of a new friendship right now.

When it comes to our art and design work especially, it’s purely subjective. Your work may be the most amazing, it’s just not what that person likes. A certain green that you love may remind them of their mean babysitter’s ugly wallpaper. Nothing personal. The analogy I often go to is my dislike for coffee and mushrooms. The most amazing coffee shop or the most wonderful restaurant still wouldn’t be able to make me enjoy those tastes.

Try this: Hope for the best

Yes, if someone tells me they’ve cooked mushrooms then I’m not going to enjoy that dish. This doesn’t mean that every attempt to have a meal means being offered mushrooms.

9. Calling

There are a few phrases for a phone call that you need to know and use. Always always always ask “Hey, is this a good time to talk for 10 minutes about X?” This communicates that you have something specific to ask about and at the same time are mindful of their time. If you would like more than five or ten minutes, then you can arrange a mutually beneficial time to speak longer.

Few people enjoy cold calls. If you want your call to be greeted warmly, the next question in a phone call has to be “Are you interested in X?” or some variation. If they aren’t interested in connecting or discussing this topic, it’s a waste of time for both of you. You’d prefer a conversation with someone who wants to talk with you.

Try this: Make your cold calls warmer

The final question is the next step. Stick to your 10-minute time limit. If the conversation has dragged on past that, you might ask “Is it still a good time to continue talking, maybe we can set up a call or hang out to talk more about this later?” Giving them space to decline often creates a more comfortable environment and conversation. The next step could also be an e-mail or another type of meeting. Let them know what you’re guess is if you have one, “I’ll e-mail you with that information and a bit of detail about what we’re talking about.” Then you can continue following up via email or address the continued steps in the e-mail.

10. Send Snail Mail

Postcards, cards, and letters are an underused way to stay connected. If you’re traveling and see your friend’s favorite artist why not send them a postcard?  Since you’re an artist yourself, you can also make your postcards. If you have better handwriting than me, you can write a special sentence or two just for them. Have your postcards printed with a note that them know they could frame it if they like it. People will often ask me about framing options for my postcards. I point them to the dollar star where they have some nice frames for a dollar. One of my friends since high school often sends me postcards. They’re just sweet little images that remind her of me.

Try this: Mail something, anything

You could also design a flyer or newsletter and mail that to your contacts. It’s a less personal way to use snail mail and yet could be effective. Use your artistic abilities to make your holiday cards. This is a time of year when you’re already feeling generous.

Next: Part 4: How Gratitude Maintains Connection: Artists and Designers Networking Guide Part 4

Brian E. Young is a graphic designer and artist in Baltimore, MD.